Frequently asked questions
Quick answers on price, payment, cancellation and coverage.
How is the price set?
The platform shows a fixed price for each service before you confirm. The technician cannot change the base price.
How do I pay?
You pay after the service is done, by Instapay or Card or wallet. You will receive an e-receipt with VAT included. The total shown on the request is the amount due.
Are parts included?
No. Parts are not included. Extra work is logged as a separate approval before it is charged.
What does repair cost?
The repair price shown is an inspection / visit fee. Repair costs are agreed after the visit and need your approval.
Can I cancel?
You can cancel while the request is waiting for a technician. Once it is assigned, contact support.
Which areas do you cover?
Cairo, Giza, New Cairo and 6th of October. The full district list is on the homepage.
Can every technician see my details?
No. Your address and contact number appear only to the technician your request is assigned to.
How are technicians verified?
Each technician uploads a national ID photo, and admin reviews it before they can accept any job.
Do you serve businesses and facilities?
Yes. Offices, shops, clinics, and facility teams can request a conversation on the For businesses page. We arrange verified technicians at fixed platform prices.
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